Job Title: Account Representative
Overview:
XIFIN, INC® PROVIDES A HIGHLY AUTOMATED, WEB-BASED APPLICATION WITH EMBEDDED
INFRASTRUCTURE SERVICES TO SUPPORT THE CLINICAL LABS WITH ACCOUNTS RECEIVABLE
AND FINANCIAL MANAGEMENT SOLUTION.
WE ARE SEEKING AN ACCOUNT REPRESENTATIVE WITH A SOLID
UNDERSTANDING OF THE MEDICAL BILLING PROCESS, MEDICAL BILLING SYSTEMS
AND ACCOUNTS RECEIVABLE SYSTEMS. THE JOB WILL REQUIRE
CONSTANT INTERACTION WITH CUSTOMERS; EXCELLENT ANALYTICAL AND PROBLEM
SOLVING SKILLS AND MULTI-TASKING ABILITY ARE ESSENTIAL TO BEING SUCCESSFUL
IN THIS POSITION. THE CANDIDATE MUST BE MOTIVATED,
A SELF-STARTER AND WORKS WELL UNDER INDIRECT SUPERVISION. CANDIDATE
MAY TRAVEL BETWEEN 1 TO 3 WEEKS A MONTH DURING DIFFERENT PHASES OF A PROJECT.
| Position: Account
Representative |
| Supervisor: Account Rep Manager
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Specific duties include, but not limited
to:
PROVIDE
ON-SITE CUSTOMER TRAINING AND SUPPORT. MANAGE
ASSIGNED ACCOUNTS. PROVIDE
POST-INSTALLATIONS SUPPORT INCLUDING CLAIMS TRACKING AND RESOLUTION. TRAVEL
TO CUSTOMER SITE FOR INSTALLATIONS AND SUPPORT ASSIST
IN CUSTOMER TRAINING AND SUPPORT DESK ACTIVITIES PARTICIPATE
IN THE SMOOTH TRANSITION OF ACCOUNTS OVER TO CUSTOMER SERVICES DEPARTMENT ASSIST
WITH THE PAYOR SETUP PROCESS OF CUSTOMERS. ASSIST
WITH CUSTOMER SYSTEM CONFIGURATION AND SETUP MARS TRAINING. PARTICIPATE
IN CUSTOMER SERVICE CALLS.
Required
skills/Qualifications:
ABILITY
TO COMMUNICATE EASILY TO ALL ORGANIZATIONAL LEVELS, BOTH ORALLY AND IN
WRITING SOUND KNOWLEDGE
AND UNDERSTANDING OF GENERAL BUSINESS PROCESSES AND CONCEPTS SKILLS
IN PLANNING, ORGANIZING, AND ADAPTING WITHIN A MULTI-TASKING ENVIRONMENT KNOWLEDGE
OF MEDICAL BILLING AND WORKFLOW MANAGEMENT WILLINGNESS
TO LEARN THE XIFIN APPLICATION APPRECIATION
FOR THE IMPORTANCE OF CUSTOMER SERVICE EXPERIENCE
WITH PC's AND PC TOOLS (EXCEL, WORD) GOOD ORAL
AND WRITTEN COMMUNICATION SKILLS
Desirable:
DOMAIN
KNOWLEDGE OF MEDICAL BILLING AND/OR CLINICAL LAB BILLING IS A MAJOR PLUS. PRIOR EXPERIENCE
WITH INTERNET APPLICATIONS WORKS WELL
IN A TEAM ENVIRONMENT
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| Salary: Market/DOE |
| Posting Period: Open Until Filled |
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