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We are seeking an account representative with a solid understanding
of the medical billing process, medical billing systems and accounts receivable
systems. The job will require constant interaction with customers; excellent
analytical and problem solving skills and multi-tasking ability are essential
to being successful in this position. The candidate must be motivated,
a self-starter and works well under indirect supervision. Candidate may
travel between 1 to 3 weeks a month during different phases of a project.
Specific duties include, but not limited
to:
Provide on-site customer training and support.
Manage assigned accounts.
Provide post-installations support including claims
tracking and resolution.
Travel to customer site for installations and support
Assist in customer training and support desk activities
Participate in the smooth transition of accounts
over to customer services department
Assist with the payor setup process of customers.
Assist with customer system configuration and setup
Mars training.
Participate in customer service calls.
Required skills/Qualifications:
B.S. in technical discipline, business school or
other formal training
Ability to communicate easily to all organizational
levels, both orally and in writing
Sound knowledge and understanding of general business
processes and concepts
Skills in planning, organizing, and adapting within
a multi-tasking environment
Knowledge of medical billing and workflow management
Willingness to learn the xifin application
Sql proficiency; must be able to write complicated
scripts
Appreciation for the importance of customer service
Experience with pcs and pc tools (excel, word)
Good oral and written communication skills
Desirable:
Domain knowledge of medical billing and/or clinical
lab billing is a major plus.
We are seeking an implementation coordinator with a solid understanding
of the medical billing process, medical billing systems and experience
in the setup and installation of an accounts receivable system. The job
will require constant interaction with customers as well as members of
the installation and customer service teams. The candidate must be organized,
detail oriented, flexible and have the ability to adapt to a rapidly changing
environment. Candidate may travel between 1 to 3 weeks a month during
different phases of a project. In addition, the person must possess good
written and verbal communications skills.
Specific duties include, but not limited
to:
Participate in the planning, design, and implementation
of an Internet based AR billing system
Ability to multi-task
Strong analytical skills
Ability to map customer requirements to system functionality
Ability to teach customers how to maximize the capabilities
of the system.
Travel to customer site for installations and support
Assist in customer training and support desk activities
Participate in testing and software QA activities
Manage defect and enhancement tracking databases
Document, evaluate, analyze, and interpret data collected
during testing
Required skills/Qualifications:
B.S. in a technical discipline, business school or
other formal training
4+ years of medical billing or a/r experience and/or
2+ years experience installing a medical billing, A/R, or EMR system
MS office proficiency, PCs and PC tools (Excel, Word)
Ability to communicate easily to all organizational
levels, both orally and in writing
Sound knowledge and understanding of general business
processes and concepts
Skills in planning, organizing, and adapting within
a multi-tasking environment
Knowledge of medical billing and workflow management
Willingness to learn the Xifin application
Appreciation for the importance of customer service
Good oral and written communication skills
Desirable:
Domain knowledge of medical billing and/or clinical
lab billing is a major plus.
Prior experience with internet applications
SQL proficiency; Must be able to write complicated
scripts
We are seeking a level 2 analyst to answer, to evaluate, and to prioritize
customer calls regarding problems with a medical billing software application,
and either to resolve the problems or to continue escalation to level
3. This position will perform diagnostics with customer service and engineering
support to collect information about problem to determine the source of
error. This position may require some evening and weekend work as our
customer base spans multiple time zones. Excellent problem solving skills
and multi-tasking ability are essential to being successful in this position
Required skills/Qualifications:
Excellent problem solving/troubleshooting skills
Good multi-tasking skills
Good attention to detail and analytical ability.
Proficient in SQL, preferably using Oracle
Proficient using Windows OS and MS office tools
Familiarity with UNIX.
Excellent verbal communication skills
Medical billing, medical lab industry, or financial
industry experience is a plus.
A programming background or familiarity, particularly
with Java is helpful for troubleshooting, but this person must be comfortable
in an operational support role, as this is not a development role.
Ability to shift schedules with other team members
to ensure customers in all US time zones are supported during normal business
hours.
Good team player.
Desirable:
Experience with batches and schedules.
BS or BA degree (IT, Computer science or related
discipline) or equivalent.
White-box software testing experience
Configuration management and change control familiarity.
Candidate will take business change requests, elicit the technical requirements,
then design and develop the solutions to enhance or correct an internet
technology-based accounts receivable software package. Candidate is proficient
in Java J2EE and is also is able to work on multiple assignments independently,
with a thorough understanding of SQL and relational databases. Will have
thorough understanding of life cycle development through production implementation
and post implementation support.
Required skills/Qualifications:
BS in computer science or other engineering discipline
Proficient in Java and SQL.
At least 2 years of experience as a software engineer
Familiarity with using a change control software
application, preferably Starteam.
Ability to work in all phases of the software development
life-cycle
Demonstrated excellent problem analysis and problem
solving skills
Effectively communicate in writing and verbally to
small groups
Desirable:
Financial background
Laboratory or other medical industry background
Experience with automated testing tools, such as
junit, JSP, HTML, Javascript, Java Servlet, XML, and/or Swing experience
Experience with x.12 EDI transactions
Experience with Visual Basic
Salary:
Market/DOE
Posting Period:
Open⇒Until Filled
Employment
Opportunities:
XIFIN
develops financial management software that helps health care providers
and laboratories automate their billing systems, manage medical claims
filing, and reduce the costs associated with the complexity and regulatory
compliance requirements of medical billing processes. The company, which
provides its billing software as a hosted, Internet-based application,
helps its clients cut down on the considerable costs associated with managing
their billing processes.
XIFIN®won
the 2006 Technology Services category at the San Diego Chapter of the
AeA's annual High Tech Awards ceremony. Deloitte & Touche ranked XIFIN
#5 in the top 50 growth companies in San Diego for 2005.
We are seeking an Account Representative with a solid understanding
of the medical billing process, medical billing systems and Accounts Receivable
systems.
We are seeking an implementation coordinator with a solid understanding
of the medical billing process, medical billing systems and experience
in the setup and installation of an accounts receivable system.
Candidate will take business change requests, elicit the technical requirements,
then design and develop the solutions to enhance or correct an internet
technology-based accounts receivable software package.
We are seeking a Level II Analyst to answer, to evaluate, and to prioritize
customer calls regarding problems with a medical billing software application,
and either to resolve the problems or to continue escalation to Level
3.
Candidate will take business change requests, elicit the technical requirements,
then design and develop the solutions to enhance or correct an internet
technology-based accounts receivable software package. Candidate is proficient
in Java J2EE and is also is able to work on multiple assignments independently,
with a thorough understanding of SQL and relational databases. Will have
thorough understanding of life cycle development through production implementation
and post implementation support.
Required skills/Qualifications:
BS in computer science or other engineering discipline
Proficient in Java and SQL.
At least 2 years of experience as a software engineer
Familiarity with using a change control software
application, preferably Starteam.
Ability to work in all phases of the software development
life-cycle
Demonstrated excellent problem analysis and problem
solving skills
Effectively communicate in writing and verbally to
small groups
Desirable:
Financial background
Laboratory or other medical industry background
Experience with automated testing tools, such as
junit, JSP, HTML, Javascript, Java Servlet, XML, and/or Swing experience
